سياسة الاسترجاع

At CRYO, we strive to ensure your complete satisfaction with our ice bath products and that your experience with us is positive. Our return policy is designed to provide you with peace of mind, with options to exchange or refund damaged products within 7 days. Return policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided by the store within seven days from the date of receiving the product, and they do not have the right to that product after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and CRYO team has the right to inspect the product before returning to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international return, the consumer bears the full shipping costs and delivery of the product to the shipping company, and if there are defects or errors, the consumer will be compensated. An easy return process: To start the return process, please contact the customer support team via contact information and provide order details, such as the order number and a clear description of the issue. The team will guide you through the return steps and provide all necessary instructions. The consumer is not entitled to return the product in the following cases: based on the condition. Products manufactured according to the customer's request or with defects due to misuse are excluded from the return. Please contact us immediately to resolve any issue, and our team will assist you promptly. Shipping costs: Please note that once the product is delivered, we cannot refund the shipping fees. If the return is within the first 7 days and the product has a defect, we will cover the shipping costs within Saudi Arabia. However, if you decide to return the unused product due to a change of mind, you will be responsible for covering the return shipping costs. Inspection and refund: Once we receive the returned product, our specialized team will examine it to verify the reported issue. If a defect is confirmed, we will proceed with your request either by refund. This process may take up to 7 days to complete.